Quality of service
Aspire Affiliates always seeks to ensure you get the best possible service at all times. As a result of this every member of staff undertakes quality assurance visits and quality control checks. These visits enable us to improve services by acting upon your feedback. Every six months a Manager or your Care worker will visit you to ensure that your needs and expectations are being met. You will have the opportunity to talk with them directly and have a friend or relative present. You may also contact any of the team at the Head Office at any time to express any views or concerns. Once a year, you will be given a questionnaire asking you to record your satisfaction or otherwise with the care you are receiving. The results of the survey will be collated and presented to the senior management group and a copy will be forwarded to CQC. Either a Team Manager or a Care coordinator will also undertake a quality control check on all Support Workers. This involves them visiting and assessing Support Workers on duty to monitor the support we deliver. If this visit is planned to take place in your home, we will contact you to discuss this and seek your consent.
All of these quality measures are strictly confidential and are treated very seriously by Aspire Affiliates, as they form a major part of the way we ensure the quality of the care that we deliver to you.
The Care Quality Commission regularly inspect our services to ensure that they are carried out at the highest possible level.